Jennifer Nielsen Hand-Crafted Jewelry - Terms & Conditions

Studio address:  

250 Anderson St.
Portland, Me

***Studio visits are available by appointment only.

Mailing address:  

P.O. Box 10111
Portland, Me 04104

CUSTOMER SERVICE:
Phone 207-799-3460
Email info@jnielsenjewelry.com

SHIPPING:

All packages are shipped United States Postal Service.Our shipping and handling charges are calculated to cover the cost of shipping, insuring, processing your order, and related overhead. Online purchases will be sent within three business days along with an email confirmation containing your tracking number.

Sending items to more than one address? Please place a separate order for each address, or call  207-799-3460 and we will assist you with sending your selections to multiple recipients.

PAYMENT:
Payment options include cleared check and Visa, Master Card or American Express. If you would like to pay with a check, please send it to the mailing address above. Items will be shipped when the check has cleared. A portion of all credit card transactions is proudly donated to Big Brothers Big Sisters of America.

CUSTOM ORDERS:
Turnaround on most custom orders 4-6 weeks. Wedding orders usually 8-12 weeks.
More time is appreciated especially for large wedding party orders.

A non-refundable 50% deposit is required for all custom work. Balance is due before shipment.

Custom Orders are NOT returnable.

RETURNS / EXCHANGES:
Returns are accepted in new condition within two weeks of the purchase date. A credit will be issued which will be valid for one calendar year. Sorry no refunds! 
Returns CANNOT be made without prior authorization via phone. Please call 207-799-3460 to make arrangements for a speedy return/exchange.
*****I stand by my workmanship. If there is an inherent flaw in construction of the jewelry, I will repair it free of charge or I will issue a full refund of the original purchase price upon return of the original piece of jewelry.
 
PRIVACY STATEMENT:
I don’t share your information with anyone. Your email is added to my studio email list at Running With Scissors Studios & Gallery as well as the list for Jennifer Nielsen Hand-Crafted Jewelry mailings. If you would like to be exempt from either or both of my lists, please let me know via email. You can unsubscribe at any time.